Do you even take rush orders?
What kind of clause (if any) do you include in your contract?
Do you charge more for rush orders?
While it would be nice to say no to rush orders, sometimes as a freelancer I have to occasionally take what I can get when I can get it.
What I usually tell clients is that if they want a rush order, that I can't gaurantee that they will be getting EXACTLY what they expect--and I also tell them that I will often be working up until the very last minute, especially since there can be unexpected delays or issues. If this is okay with them, then we proceed, if it isn't, then we don't. Is this what you do too or do you have something else that you tell your clients?
What kind of clause (if any) do you include in your contract?
Do you charge more for rush orders?
While it would be nice to say no to rush orders, sometimes as a freelancer I have to occasionally take what I can get when I can get it.
What I usually tell clients is that if they want a rush order, that I can't gaurantee that they will be getting EXACTLY what they expect--and I also tell them that I will often be working up until the very last minute, especially since there can be unexpected delays or issues. If this is okay with them, then we proceed, if it isn't, then we don't. Is this what you do too or do you have something else that you tell your clients?
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SF Bay Area
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Re: Rush Orders--Writing a Contract Part II
Thu, January 24, 2008 - 6:40 PMI don't take rush orders, but then my time is limited already with kids, and I only take a few orders a year.
In a different field (photography), my boss would charge double the regular asking price for a rush order. -
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Re: Rush Orders--Writing a Contract Part II
Thu, January 24, 2008 - 7:59 PMI haven't done rush orders (yet).. I would never want to send out anything but the very best I can do, and rushing could compromise quality. I cringed when I read "the customer might not get exactly what they expected".. even if you're hard up for work, the compromise could cost you future work.
on the other hand..... if you really really want to do rush orders, extra hands could help meet the deadlineMake sure the help's available, factor in what it would cost you to hire extra labour in your quote, then hire help! Make sure it's someone who's integrity you already know.. the surprise of poor craftsmanship or someone not showing up could be nasty.
Double the price sounds reasonable to me.. you have to put all other works in progress on hold. -
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Re: Rush Orders--Writing a Contract Part II
Fri, January 25, 2008 - 8:43 AMDon't get me wrong--I would NEVER take a rush order that I can't complete. My quality is never compromised--materials and some design elements maybe, but never quality.
And I make SURE that the customer is aware that certain changes might have to be made in order to meet the deadline. ONLY if they say that they are ok with this will I do the work. However, I think having this in writing in a contract makes it more official.
But I think overall you are right. It is much better to have a graceful timeline to complete a project. And I know for certain that doing rush orders is always more stressful than not. -
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Re: Rush Orders--Writing a Contract Part II
Fri, January 25, 2008 - 8:55 AMYa know.. even in the non-rush contract.. it might be good to set a deadline for any changes. That's something I've dealt with & it makes me say "grrr"...Thanks for jiggling that thought out of my brain! -
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Re: Rush Orders--Writing a Contract Part II
Fri, January 25, 2008 - 3:55 PMDeadline for changes sounds GREAT. -
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Re: Rush Orders--Writing a Contract Part II
Sat, January 26, 2008 - 8:29 AMAnd honestly, DUH. I can't believe I didn't think of that. I was told that years ago too. Thanks again for reminding me.
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